Thank you for shopping with Sugar River Shoppe! We take great care in preparing and shipping your order so that every package arrives beautifully and safely.
Processing Time
Orders are typically processed within 1–3 business days (Monday–Saturday, excluding holidays).
During busy seasons, sales, or new product launches, processing may take a bit longer — but we promise it’s worth the wait!
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and order size.
We currently ship within the United States via trusted carriers such as USPS, UPS, and FedEx.
Estimated delivery times:
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Standard Shipping: 3–7 business days
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Priority Shipping: 2–4 business days
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Free Shipping: On U.S. orders over $100 (after discounts, before tax)
Please note: Once your order leaves our shop, delivery times are out of our control — but we’ll always help if there’s a delay or issue.
Local Pickup
If you’re nearby, we’d love to see you!
Choose Free Local Pickup at checkout and pick up your order at our shop in New Glarus, Wisconsin.
We’ll email you when your order is ready (usually within 24 hours).
Order Tracking
Once your order ships, you’ll receive an email with your tracking number so you can follow your package’s journey to your doorstep.
Lost, Delayed, or Damaged Packages
While rare, shipping issues can happen.
If your order is lost or arrives damaged, please contact us at sarah@sugarrivershoppe.com within 7 days of delivery, and we’ll help make it right.
Questions?
We’re here to help!
Email us anytime at sarah@sugarrivershoppe.com, and we’ll respond as quickly as possible.
